Login Process Steps
Access the Sync Login Page
Primary Method: Open your web browser and navigate to https://www.sync.com/login
Alternative Methods:
- Click the "Login" button on the Sync homepage (top-right corner)
- Use the Sync mobile app and tap "Login" on the welcome screen
- Open the Sync desktop application and select "Login to Account"
Important Security Note: Always verify you're on the official Sync website by checking the URL begins with "https://" and has a lock icon in the address bar. This ensures your connection is encrypted and secure.
Enter Your Account Credentials
Email Address: Enter the exact email address you used when creating your Sync account. This is case-sensitive.
Password: Enter your Sync account password. Passwords are case-sensitive and must be at least 8 characters long.
Remember Me Option: Check this box only if you're on a personal, secure device. This will keep you logged in for 30 days. Do NOT check this on public or shared computers.
Troubleshooting: If you can't remember your password, click "Forgot your password?" to reset it via email. You'll receive a password reset link valid for 24 hours.
Enterprise Users: If your organization uses Single Sign-On (SSO), you may see an option to "Login with SSO" instead of entering credentials directly.
your.email@company.com
Password
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Two-Factor Authentication (2FA) - If Enabled
What is 2FA? Two-Factor Authentication adds an extra layer of security to your account. After entering your password, you'll need to provide a second verification method.
2FA Methods:
- Email Verification: A 6-digit code sent to your registered email
- Authenticator App: Use apps like Google Authenticator or Authy
- SMS Verification: Code sent to your mobile phone (if configured)
- Backup Codes: One-time use codes provided when you set up 2FA
Entering the Code: You'll have 5 minutes to enter the 6-digit verification code. After successful entry, you may be asked if you want to "Trust this device" to skip 2FA on future logins from this device.
Lost Access? If you can't access your 2FA method, use backup codes or contact Sync support with account verification details.
Enter 2FA Code
A verification code has been sent to your authentication method
Access Your Sync Dashboard
Successful Login: After completing the authentication steps, you'll be redirected to your Sync dashboard.
Dashboard Overview: From here you can:
- View and manage your files and folders
- Share files with others via links or email
- Access your account settings and preferences
- View storage usage and upgrade plans
- Check recent activity and login history
- Install Sync apps on other devices
Multiple Device Access: You can be logged into Sync on up to 5 devices simultaneously. To view or manage your active sessions, go to Account Settings → Security → Active Sessions.
Auto-Logout: For security, Sync will automatically log you out after 30 days of inactivity if you checked "Remember me", or at the end of your browsing session if you didn't.
Two-Factor Authentication (2FA) Methods
Sync offers multiple 2FA options for enhanced security. Enable 2FA in your account settings under "Security".
Email Verification
A 6-digit code is sent to your registered email address. Valid for 5 minutes.
Authenticator App
Use apps like Google Authenticator, Authy, or Microsoft Authenticator.
SMS Text Message
Receive a code via SMS to your registered mobile number.
Backup Codes
10 one-time use codes to be used if you lose access to other methods.
Troubleshooting Common Login Issues
"Invalid email or password" error
You're entering incorrect credentials or your account is locked.
Solution:
- Check for typos in your email address
- Ensure Caps Lock is off (passwords are case-sensitive)
- Reset your password using "Forgot password" link
- Wait 15 minutes if account is temporarily locked
Can't receive 2FA code
You're not receiving the two-factor authentication code.
Solution:
- Check spam/junk folder for email codes
- Ensure your authenticator app time is synchronized
- Use backup codes if you saved them
- Contact support if you can't access any method
Account locked or disabled
Your account has been locked due to suspicious activity or policy violation.
Solution:
- Wait 24 hours for automatic unlock (if temporary)
- Check email for notifications from Sync security team
- Contact Sync support with account verification details
- Follow instructions in any security emails received
Security Best Practices
Follow these security tips to protect your Sync account:
Use Strong Passwords
Create unique passwords with letters, numbers, and symbols. Avoid reusing passwords from other sites.
Enable Two-Factor Authentication
Always enable 2FA for an extra layer of security beyond just your password.
Check Login Notifications
Review login alerts sent to your email. Report any unrecognized access immediately.
Log Out from Shared Devices
Always log out from public or shared computers. Never check "Remember me" on these devices.
Update Recovery Information
Keep your recovery email and phone number current in case you need to reset your account.
Use Official Apps Only
Only download Sync apps from official sources: sync.com, App Store, or Google Play Store.