How to Contact Sync Customer Support
Live Chat Support
Get immediate assistance from our support team through live chat. Available during business hours for quick questions and troubleshooting.
Help Center
Browse our comprehensive knowledge base with articles, guides, and tutorials for common questions and solutions.
Community Forum
Connect with other Sync users, ask questions, and share solutions in our community-driven support forum.
Before Contacting Support
Check the Help Center
Many common questions are already answered in our comprehensive Help Center. You might find an immediate solution without waiting for support.
Try Basic Troubleshooting
Before contacting support, try these basic steps: restart the app, check your internet connection, clear browser cache, or update to the latest version.
Prepare Information
If you need to contact support, have this information ready: your account email, device type, operating system, and a clear description of the issue.
Common Support Topics
Login Issues
Password reset, two-factor authentication, account access problems
Sync Problems
Files not syncing, sync errors, connection issues
Sharing & Permissions
File sharing issues, permission errors, link sharing problems
App Installation
Download problems, installation errors, app crashes
Billing & Accounts
Payment issues, subscription questions, account upgrades
Security Concerns
Security questions, unauthorized access, privacy concerns
Support Response Times
Our support team strives to respond as quickly as possible. Typical response times vary by contact method:
For urgent account security issues, please use the live chat for immediate assistance.